Privacy Policy

Last updated: 28 November 2025

This Privacy Policy describes how Herin Electronics (“Herin”, “we”, “us” or “our”) collects, uses, discloses and protects your information when you use the Herin FleetTrack / FleetTrack Pro mobile applications, web applications, APIs and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should not use the Service.

1. Who We Are

This Service is operated by:

Herin Electronics
Website: https://herin.in
Email: support@herin.in

2. Scope of This Policy

This Privacy Policy applies to:

Our fleet tracking and management mobile apps (Android / iOS)
Our web dashboards and portals
Our backend APIs and services (including herin.in/fleettrack_pro)

This policy covers data about companies, employees, drivers, vehicles, devices and any other users authorised to access the Service by a customer of Herin.

3. Information We Collect

3.1 Account & Company Information

When you register or are registered as a user, we may collect:

Name, email address, phone number
Company name, company ID and related profile details
User roles and permissions (e.g. ADMIN, employee, reviewer)
Login credentials (stored securely using industry-standard methods)

3.2 Fleet, Vehicle & Device Information

In order to provide fleet tracking and management, we may collect:

Vehicle identifiers (registration number, internal IDs)
Device identifiers (IMEI, device IDs, SIM numbers, provider IDs)
Installation details, status and configuration of trackers
Maintenance jobs, expenses and approvals linked to vehicles

3.3 Location & Telemetry Data

For authorised fleets and vehicles, and where the hardware and account configuration permit, we may process:

GPS coordinates and movement data of vehicles/devices
Trip history, routes, timestamps and speed information
Diagnostic or sensor data sent by your tracking hardware

Location data is used only for legitimate fleet management purposes as determined by your company account and applicable law.

3.4 Uploaded Documents & Invoices

Through features such as maintenance approvals and invoice upload, we may collect:

PDF or image files you upload (e.g. maintenance invoices, bills, supporting documents)
File metadata such as file name, size, MIME type, storage path (e.g. https://herin.in/fleettrack_pro/uploads/<filename>)
Links between uploaded files and maintenance jobs, approvals or other entities in the system
Information about who uploaded or approved each invoice (user ID, timestamps)

3.5 Payment & Billing Information

When you pay for subscriptions, devices or services, we may collect:

Billing contact details (name, email, phone, company info)
Invoice details, amounts, plan details and transaction references
Payment gateway metadata (order IDs, transaction IDs, status etc.)

We do not store full card numbers, CVV codes or other sensitive card details. Such data is processed by third-party payment gateways (for example, Razorpay or other providers) in accordance with their own privacy and security practices.

3.6 Log & Usage Data

When you use our apps or APIs, we may automatically collect:

IP address and approximate location derived from it
Device type, operating system, app version
Date and time of access, pages/screens visited, actions performed
Error logs and diagnostic information for debugging

3.7 Cookies & Similar Technologies

Our web dashboard may use cookies or similar technologies to:

Maintain sessions and authentication
Remember preferences and settings
Improve performance and security

4. How We Use Your Information

We use the information we collect for purposes such as:

Creating and managing user and company accounts
Providing fleet tracking, maintenance and approval workflows
Displaying and processing uploaded invoices and documents
Facilitating payments and subscription management
Responding to your requests, questions and support tickets
Monitoring and improving the performance, reliability and security of the Service
Generating anonymised or aggregated analytics for product improvement and business reporting
Complying with legal obligations, enforcing our agreements and preventing abuse or misuse

5. Legal Bases for Processing (where applicable)

Where data protection laws (such as the GDPR) apply, we rely on one or more of the following legal bases:

Performance of a contract: to provide the Service under our agreement with your company.
Legitimate interests: for fleet management, security, fraud prevention, and improvement of the Service.
Consent: where you have given explicit consent, for example, for certain optional features or communications.
Legal obligation: when we must retain or disclose data to comply with applicable laws.

6. How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

Within your organisation: Account, fleet, invoice and location data may be visible to authorised users in your company according to their roles and permissions (e.g. admins, managers).
Service providers: With trusted third parties who help us operate the Service, such as hosting providers, analytics services, SMS/email providers, file storage and payment gateways.
Payment processors: When you make a payment, necessary billing and transaction data is shared with the payment gateway to process the transaction.
Legal and compliance: Where required by law, or when necessary to protect our rights, property or safety, or that of our users or others.
Business transfers: In connection with any merger, acquisition, sale of assets or similar transaction, your data may be transferred as part of that transaction, subject to continued protection.

7. Data Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes described in this policy, including:

For as long as your company maintains an active account
For any period required by law, regulation or contractual obligation (for example, accounting and tax records)
For a limited time after account closure to enable audit, dispute resolution or legal defence

We may retain anonymised or aggregated data that does not identify you for longer periods for analytics and reporting.

8. Data Security

We use reasonable technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure or destruction. These measures may include, for example:

Secure hosting environments and access controls
Encryption in transit (e.g. HTTPS/TLS)
Authentication and role-based access in the app
Regular updates and security monitoring

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal data, such as:

Right to access the personal data we hold about you
Right to request correction of inaccurate or incomplete data
Right to request deletion of your data in certain circumstances
Right to object to or restrict certain processing
Right to data portability in some cases

Because we primarily provide a B2B fleet solution, many account-level changes (e.g. deletion, deactivation) may need to be initiated via your company administrator. You can also contact us directly at support@herin.in.

10. Children’s Privacy

Our Service is intended for use by businesses and their authorised personnel. It is not directed to children under the age of 18, and we do not knowingly collect personal data from children. If you believe that we have inadvertently collected data about a child, please contact us so we can take appropriate action.

11. Third-Party Services & Links

Our Service may contain links to third-party websites or services, or integrate with third-party providers (such as payment gateways). We are not responsible for the content, privacy policies or practices of those third parties. We recommend reviewing their privacy policies before providing any personal information.

12. International Transfers

Your information may be processed and stored on servers located outside your state or country, where data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, you can contact us at:

Herin Electronics
Email: support@herin.in
Website: https://herin.in

This document is a general template provided for convenience and does not constitute legal advice. You should obtain independent legal advice to ensure compliance with all applicable laws and regulations.